Zulily
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Zulily Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zulily has 2.2 star rating based on 743 customer reviews. Consumers are mostly dissatisfied.
39% of users would likely recommend Zulily to a friend or colleague.
- Rating Distribution
Pros: Variety of products, Prices, How their website looked.
Cons: Long shipping time, Misinformation, Return and exchange policy.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zulily has 2.2 star rating based on 743 customer reviews. Consumers are mostly dissatisfied.
39% of users would likely recommend Zulily to a friend or colleague.
- Rating Distribution
Pros: Variety of products, Prices, How their website looked.
Cons: Long shipping time, Misinformation, Return and exchange policy.Recent recommendations regarding this business are as follows: "Don’t order from them", "No longer exists, do not waste time.", "Run away", "Stay Away!", "DO NOT ORDER FROM ZULILY OR STEIN. I GUESS THEY MERGED BECAUSE MY EMAIL CAME FROM STEIN AND I BOUGHT FROM ZULY GOING OUT OF BUSINESS SALE".
Most users ask Zulily for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Zulily Reviews
"Call to Customer Service"
I cannot find a phone # to get in touch with Zulily. All the #s i can find go to Synchrony. I want to pay the balance on my account. If yiu could provide me...
"Need my refund"
I was never issued my refund. I received the email telling me about my refund. Confirming my refund. I never received my refund. I need my refund please. I...
Fall River, Massachusetts
Credit
User's recommendation: Do not use this site
Ocala, Florida
Why can't I browse without singing up?
After seeing ads for months, I finally clicked on one. It required that I join to shop. So I looked up the company, thinking I could browse without signing up if I access the website independently (without clicking on an ad), but no go.
How annoying! I don't know if I like the stuff they sell—yet. What has the company done for me (except put ads in front of me) that they deserve the right to send me emails just because I want to browse?
Zulilly, try earning potential customer trust before asking for an email. You've lost my potential business!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Your Rep Sierra Requested WRONG replacement item, then sent Wrong return label.
Apparently as of 12/24/23 Zulily is “winding down” their business!?! I still have not gotten any response to my emails So I guess I will never receive my $91 refund, even after returning the incorrect items they mistakenly sent. I wasted ALOT of time, gas and they got...
No Help From Sierra. As of 12/15/23 Zulily Phone Number does not work.
And I was told by the 2nd rep I spoke to BEFORE Sierra, Since I wanted a replacement she said NOT TO RETURN THE WRONG ITEM. But Sierra sent the WRONG REPLACEMENT AND WANTS ME TO RE-PACK BOTH WRONG...
2-Wreaths 2-Garlands.
I got the 2 Garland I ordered & 1 Wreath.. but
Instead of sending the most expensive $91 Latern Wreath they sent a Plain Garland that I DID NOT ORDER.
I called several times, finally after getting switched around I spoke to Sierra at Zulily Elevated Returns Department.
She said she would RESHIP the correct item.
But instead she RE-SHIPPED Another INCORRECT plain Garland?
SO angain after emailing SEVERAL MORE TIMES she sent a Return Label but Guess What?
The label has MY SHIPPING ADDRESS ?? Like WTH (Almost seems intentional b/c who could ACCIDENTALLY screw up a third time??) I am still waiting for a label to return Both mistakes but you better believe they took my money.
- Variety of products
- Have gotten completely unreliable
- Customer service is horrible
Preferred solution: Full refund
User's recommendation: Don’t buy ANYTHING you actually need
Need to return items that finally came this week and of course the site is down, how do I print label to do the return????
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Zulily earned a one because of the mess they left.
Preferred solution: Full refund
User's recommendation: Is there even going to be a future Zulily?
Asking to return the credit back they still own
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
To get my money from returns.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Lauderdale, Florida
Never received my order. And they haven’t refunded my money
User's recommendation: Don’t order from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order Status
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Albertville, Alabama
Will not provide support for orders
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I didn't receive a refund for my returned items
- Were great
- Only that they closed
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I’m having issues getting a label to return items
- Can get any help returning items
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Short notice and destroying my credit
I'm not alone in this. I was a regular customer for years and when they closed, they didn't inform me.
I still had some orders out that will never be fulfilled or refunded. I had a credit card through them and the canceled it, I expected that so no big deal, but they told me they closed it 3 days AFTER they closed it and not before. I really don't care that it is closed but this caused a huge hit to my credit score that I did not deserve because of the closed account. I didn't know they went out of business until the app stopped working.
The closed account lowered my credit score about 20pts and my account had always been in good standing. We need a way to explain thos on our credit reports because this was definitely not my fault.
- I used to like them
- Shady at the end and ripped a lot of people off
Preferred solution: I don't know. I guess apologize for destroying my credit.
User's recommendation: They went out of business so none
You should talk to someone at your bank where you have a checking account. First, Zulilly is a store specific card.
It is revolving credit, but least important in contributing to your credit score. UNLESS you miss payments or stop paying altogether.(and yes, you owe whatever the balance is). Loans such as mortgages and car loans are way more important as they show steady payments over time. I doubt if a closed Zulily card caused a 20 point drop.
For one thing, you can use it at QVC and HSN so their decision to close it was based on other factors. Next, 20 points doesn’t destroy credit. Scores range from 300-850. A 620 gets you a mortgage or car loan.
( unless you have a car repo or home foreclosure). This company just closed 12/13 and I’m curious what transpired during January 2024 to make you term your credit destroyed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hickory, North Carolina
Returns
User's recommendation: Not happy with Zuiliy
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Spritelysmart@***.com
Company fixed the issue and I have been provided with apology. I received the item eventually but over three and a half weeks after ordering it.
Item was as shown online.
Zulily sent me explanation through email concerning my situation or misunderstanding of the product ordered an I was given a reason for why It happened. All is well now.
When you purchase an item with a rocket icon you are supposedly to receive a 1-2 day shipping out but Zulily does not follow through with their promises and infact whenever I sent an email concerning this matter and explained to them that their item had an icon to ship out early they denied it and said it did not. I even sent an email screenshot of the item with the rocket ship icon and they still denied it. They never shipped it out for over 2 weeks now nothing.
It still sits in my order section online with their shipping. Extremely bad service I will say
- When you first begin purchasing it is nice
- Not always high quality items
- Wayy delayed delivery
- Not honest concerning shipping services with a rocket ship
Preferred solution: Deliver product or service ordered
User's recommendation: Do not order from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
How will I get my credit that is owed?
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My Zulily Balance
Preferred solution: Full refund
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I can't believe that you don't allow people to browse on your website without signing up. How can you stay in business that way?
How do I know if I want to sign up if I can't even see what merchandise you sell? This is extremely annoying and seems like a poor business model.
Same here. Saw and add and wanted to see the item.
Signing up is too much of a hassle of just viewing an item.
They just lost another customer. Hope whatever customer psychology tactic you're doing is worth the customers you're losing.
worst *** business strategy, hope u guys go bankrupt
Agreed .. you do not need my email for me to shop your site!
lost my business as well
It is so annoying that I cannot browser you website without signing in especially if I am outside and potentially not on a secure internet.,
Agreed! So annoying.
I just want to browse.
Makes no sense. Don't they understand that they're actually loosing potential customers this way versus gaining smh.
I too would like to look before I sign up. I guess Zulily isn't that interested in us.
I agree
Agree