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2.1 Based on 193 reviews
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  • Customers like
    • Variety of products 11
    • How their website looked 6
    • Website 5
  • Customers don't like
    • Misinformation 21
    • Long shipping time 19
    • Exchange policy 13

I truly believe Pony Express would have made a more timely delivery. Two days after placing this order, I ordered a toy from China on another site. The toy arrived first! If you are ordering garments for a child, pick next size to allow for this delay. The quality was fair. Sizing was accurate. The blouses did match those pictured on the website. Both garments were on sale, but that should not have affected either the shipping or quality.... Read more

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I have bought a few times from them and have learned my lesson not to shop with them anymore. No returns. Items come a month or 2 after you order it. Some prices are low because the quality of the product is extremely low. Descriptions of products are minimal and deceiving. I found a dress at my local boutique for $10. Then the next week I saw the dress on Zulilly for $40!!! Several clothing items were sewn poorly and had ripped stitches... Read more

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I shopped from them several times. They have good customer service, they reply quickly but are not doing anything. They only apologize and wish a good day. Not only don't they have a return policy (which is a big drawback for online shopping), they also don't have a price adjustment, even when the price of product you bought was decreased in a few days after the purchase. I haven't even worn the product I bought. Will not be shopping with them... Read more

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I used the sizing chart for a dress purchased through Zulily and when the dress arrived it was way too small. I would guess it was at least 2-3 sizes off. I called customer service and they told me to keep the dress and donate it or give it to a friend who it could fit. I was told I will receive a credit for the amount for another purchase. At this point I am a bit nervous because if I order something else will it be the correct size or not. ... Read more

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I wish I had read these reviews before I made any purchase from this company. My first purchase arrived broken. My second purchase a top was too small. For some *** reason I made another purchase another top. The description and price and picture was great. Well I just received this today and 1. The quality is very poor. It is supposed to be a tunic type top with floral pattern but it is heavy cheap cotton and a dull print which looks like... Read more

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DO NOT BUY FROM THEM! They charged my account twice, and both supervisors that spoke with "Nicole" and "Angie" were not understanding to my problem! The first supervisor I spoke with was not helpful. The second explain supervisor "Angie" told me that a same charge amount was made for another purchase I made (what are the odds that a purchase is the same amount for totally different transaction for totally different item and shipping cost!?). But... Read more

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I purchased something from Zulily in 2014. I was not aware of the fact that when you pay with Paypal, Zulily stores an "open" pre-authorization for them to use your Paypal account. There is also no way to ever remove your payment method from your Zulily account, and no way to ever delete your Zulily account. Fast forward two years... a hacker got into my Zulily account two weeks ago and purchased $350 worth of merchandise including a gift card... Read more

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As much fun as it is to browse the daily deals Zulily offers, their ability to follow through on orders placed is beyond lacking. I have placed half a dozen orders with Zulily and only one of them has arrived within their (absurdly long) shipping window. It's not uncommon for items to take 6-8 weeks to arrive, assuming they aren't lost before that ever happens. I have now had 3 items from 2 different orders be "delayed from vendor" only to... Read more

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I am a careful and wary shopper who loves Zulily. its bright colours and beautiful designs have changed my wardrobe and style --- and I am still astonished by the rock bottom prices. I also love the compliments! I recently bought two beautiful dresses for my new granddaughter and the reaction was the same. I am amazed by the tone of the negative reviews and am glad so many people won't be using Zulily again --- more for me!! Any... Read more

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  • From mobile
  • Zulily
  • May 07
  • #843244

Shipping time is unreliable. I no longer use Zulily for gifting as last Christmas my daughter didn't receive a gift even though I placed the order in November! 3 weeks + is outrageous! Add comment

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