Zulily Complaints and Reviews

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Main address: 25 Eccleston Place SW1W 9NF Groundfloor London
44-2036081350, 44(0)8081 349901, , http://www.zulily.co.uk/contacts
  • 127+29 mobile complaints
  • $11K claimed losses
  • $71 average
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  • 19 hours ago
  • Online Shopping
  • Minneapolis, Minnesota
  • 41

This is my first experience purchasing an item through Zulily. I purchased boots on October. 15th. Today is October. 31st. I assumed they would ship immediately and not until I actually made the purchase did it inform me that my boots wouldn't ship until November. 1st. Ok, well,I would like them sooner but I can wait two weeks. I just checked the tracking on my purchase and the information... Read more

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  • Oct 26
  • Footwear and Clothing
  • Poor Product
  • 200

Worst online experience I have ever had. I didn't read reviews before buying. My mistake. I have never had service like this before. It takes weeks to get the product, but they charge your account immediately. All of the items were undersized and much lower quality than the photos revealed. Won't exchange product and charge silly fees for delivery. Their website leaves no place for returns. You... Read more

Was this review helpful? 4 0
  • From mobile
  • Zulily
  • Oct 22
  • by anonymous
  • #549506

My god your site is so juvenile. Can't get any info you think everyone is and existing customer. Never ask if you new I tried to buy clothes. Never again!!! Add comment


  • Oct 21
  • Footwear and Clothing
  • Seattle, Washington
  • Dresses Delivery
  • 308

My first and last order with Zulily - Since I placed my order with Zulily on September 21, I have made two status calls and sent an email to Zulily requesting estimated delivery of my 4 very adorable dresses. Guess what - each conversation I had with the very friendly staff ended in the same result - stuck in transit. The latest call today after 30 days of waiting I was informed it would be at... Read more

Was this review helpful? 3 0


  • Oct 20
  • Footwear and Clothing
  • Edison, New Jersey
  • Online Purchase
  • 371

Zulily ues your free money for 5-8 weeks. If you remember and reach out then they refund. if not your loss. They have zero intention of fulfilling an order. This has happened not once but on multiple occasion with me. They show cute dresses to hook you. Its a nice little scheme. Beware! First time I had ordered clark shoes. After waiting for 8 weeks I reached out to them and found that that the... Read more

Was this review helpful? 8 0


  • Oct 20
  • Footwear and Clothing
  • White Plains, New York
  • Merchandise Delivery
  • 1
  • 1
  • 147

There is one vendor who posts cute little dresses at reasonable prices--Reborn. Unfortunately Reborn is unable to fulfill its obligations in sending out their merchandise within a reasonable amount of time. In the first place, Zulily provided an ample amount of time for the items ordered to be sent. Over the past year I have ordered at least ten things from Reborn and managed to actually... Read more

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  • Oct 19
  • Kids
  • 229

I had a bad experience last year when I tried to order from Zulily. They post such cute things I thought I would try them one more time, Big Mistake! They post my order that they charged me for in Sept 2014 would ship on 10/16/14. I called the customer service number on 10/19/2014 and she has no idea when my order might ship. I told her they have until 10/24/2014 or they can cancel this order.... Read more

Was this review helpful? 1 0


  • Oct 18
  • Footwear and Clothing
  • Poor Delivery Service
  • 192

I have copied and pasted the latest response from a customer service employee of Zulily. The items he mentioned as being updated on October 15th, is not true. My last update via their company hyperlink was a "preparing for shipment on October 6th." Today's update stated that the items are in transit to Zulily, not to my home. These items were ordered and paid for on September 9th (39 days... Read more

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  • Oct 18
  • Footwear and Clothing
  • Chester Springs, Pennsylvania
  • Slow Shipping
  • 95

I was told shipment typically takes 2-3 weeks. Unfortunately, it has been six weeks and four items have yet to ship. One has been processed (shipping label printed) for shipping, however, UPS has yet to receive it. Most complaints on this site are valid. Six weeks with no delivery in sight, and Zulily refusing to cancel my remaining items is extremely bad business. I could have purchased... Read more

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  • Oct 17
  • Shopping
  • Toms Shoes Delivery
  • 1
  • 1
  • 223

I ordered two pairs of Toms on Sept, 9, 2014. Est. shipping date Sept. 29, 2014. Zulily updates shipping to Sept. 28, 2014 and on Oct. 16, 2014, no updates, no shoes, BUT gawd bless Zulily, they have their money. The kicker, however, is this morning (Oct. 16th) I receive an email from Zulily that they are offering me a "private" sale on Toms, with free shipping (free shipping!) that ends Oct.... Read more

Was this review helpful? 9 0
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