Zulily Complaints and Reviews

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Main address: 25 Eccleston Place SW1W 9NF Groundfloor London
44-2036081350, 44(0)8081 349901, , http://www.zulily.co.uk/contacts
  • 88+16 mobile complaints
  • $6.5K claimed losses
  • $61 average
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  • Jul 28
  • Kids
  • Stockton, California
  • Infant Clothing
  • 108

I ordered my son 6 outfits on the 7th of July, I received the FIRST package with 3 outfits in it, mind you this is 2 weeks since I placed the order, THEN a week later I received 2 more outfits, STILL waiting on the last outfit. This company is so ridiculous. Will NEVER order from them again. By the time I receive the last outfit my 12 month old will no longer fit into it. If we are paying for... Read more

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  • Jul 28
  • Footwear and Clothing
  • Account Information
  • 2
  • 44

I am unhappy with the required login information just to view your selection. I wouldn't have clicked on an ad of yours if I wasn't interested in your stuff! Now, I'll be looking somewhere else. Also, with the new anti-spam laws in Canada, forced consent just to view your site will most likely lead to a fine once your newsletter (or an affiliate's) which is likely tied into the forced login... Read more

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  • Jul 28
  • Online Shopping
  • Sheets
  • 74

I ordered sheets that looked beautiful in the pictures. Well out of 4 sets ordered one won't fit the bed and 2 are the wrong color. Customer service took care of the wrong color by telling me to just keep them and they refunded my money. I tried to use one of the 2 remaining set and there is no way it's going on the bed. It says queen but won't fit a queen. The customer service person basically... Read more

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  • Jul 27
  • Footwear and Clothing
  • Poor Quality Dresses
  • 1
  • 114

So I ordered 2 dresses from Zulily and it took almost 7 weeks for order to arrive. I thought it would be worth the wait, as the dresses in photos online looked absolutely adorable and seemed to be of good quality. As someone else suggested, they really do know how to work their advertising to their advantage. One dress unraveled after the first wash at the hemline and the fabric itself... Read more

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  • Jul 25
  • Footwear and Clothing
  • Seattle, Washington
  • Cancelled Order Refund
  • 65

I ordered a Miracle Bathing suit. Now mind you... the day I ordered it the site said ... "there are 2 left" It was a 2 piece.... The bottoms arrived & then I received a letter from them saying it was no longer in stock. ... but the site said it had 2 more!!!! Then they gave me a lousy $17.00 credit to shut me up. I wanted that suit for my vacation. I will never order from them again &... Read more

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  • Jul 24
  • Footwear and Clothing
  • Wrong Dress Delivery
  • 1
  • 170

The title pretty much explains it all. Ordered a dress originally $45 or so dollars, on sale for $22.99. A deal. I had never bought clothes from the site and it was part of my first order. When it arrived, it had TWO brand tags on either side of the dress. WTF? I called and let them know of the situation and they immediately offered a refund and apologized and also gave me $10 in credit.... Read more

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  • Jul 23
  • Footwear and Clothing
  • Wrong Size Skirt Delivery
  • 81

I purchased a 4XL skirt for a fantastic price from Zulily and just received it today. As I opened the package, right away I could tell it was not a 4XL. I attempted to try it on anyway, and of course it didn't go past my thighs. I gave it to my daughter to try on who wears an XL and it fit her perfectly. When I looked at the inner label, I saw the size was "written" in. I find this to be a... Read more

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  • Jul 20
  • Footwear and Clothing
  • Shoes And Dress
  • 48

Don't Ever order from Zulily! Wish I had research reviews before ordering! 1. Shipping is over a month! They do not keep inventory! they place our order after we paid, Zulily is just a middle man, a very bad one! 2. Size is irregular, both shoes & clothing, not one item I ordered fits, same size; Sandals were too small, Boot was too big, all the cloth are of cheap material and none fit! I... Read more

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  • Jul 19
  • Footwear and Clothing
  • Account Password Issues
  • 37

This is a repeat problem ... Which apparently never got corrected since my last order attemp last year. I sign in to my Zulily account without a problem. Placed my order. Updated my credit card information. Went to complete my order and can not get past the address//password screen entry (for security purposes). Seems like it is a website issue, but no way to report it. I sent email for... Read more

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  • Jul 19
  • Furniture and Decor
  • Foot Hooked Rug
  • 52

I ordered an 8 x 10 foot hooked rug in a multi colored triangular pattern and they sent a flat woven beige and white rug. It has been 10 days, 6 e-mails and 2 phone calls since I alerted them to this fact and have been told that they needed to call Safavieh since it was their mistake sending the incorrect rug. I have not heard where to send the rug back to from either Zulily or Safavieh. I... Read more

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