Zulily Complaints and Reviews

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Main address: 25 Eccleston Place SW1W 9NF Groundfloor London
44-2036081350, 44(0)8081 349901, , http://www.zulily.co.uk/contacts
  • 124+28 mobile complaints
  • $10.9K claimed losses
  • $72 average
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  • 1 day ago
  • Footwear and Clothing
  • Edison, New Jersey
  • Online Purchase
  • 90

Zulily ues your free money for 5-8 weeks. If you remember and reach out then they refund. if not your loss. They have zero intention of fulfilling an order. This has happened not once but on multiple occasion with me. They show cute dresses to hook you. Its a nice little scheme. Beware! First time I had ordered clark shoes. After waiting for 8 weeks I reached out to them and found that that the... Read more

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  • 1 day ago
  • Footwear and Clothing
  • White Plains, New York
  • Merchandise Delivery
  • 1
  • 1
  • 26

There is one vendor who posts cute little dresses at reasonable prices--Reborn. Unfortunately Reborn is unable to fulfill its obligations in sending out their merchandise within a reasonable amount of time. In the first place, Zulily provided an ample amount of time for the items ordered to be sent. Over the past year I have ordered at least ten things from Reborn and managed to actually... Read more

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  • 1 day ago
  • Kids
  • 92

I had a bad experience last year when I tried to order from Zulily. They post such cute things I thought I would try them one more time, Big Mistake! They post my order that they charged me for in Sept 2014 would ship on 10/16/14. I called the customer service number on 10/19/2014 and she has no idea when my order might ship. I told her they have until 10/24/2014 or they can cancel this order.... Read more

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  • 2 days ago
  • Footwear and Clothing
  • Poor Delivery Service
  • 101

I have copied and pasted the latest response from a customer service employee of Zulily. The items he mentioned as being updated on October 15th, is not true. My last update via their company hyperlink was a "preparing for shipment on October 6th." Today's update stated that the items are in transit to Zulily, not to my home. These items were ordered and paid for on September 9th (39 days... Read more

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  • Oct 18
  • Footwear and Clothing
  • Chester Springs, Pennsylvania
  • Slow Shipping
  • 55

I was told shipment typically takes 2-3 weeks. Unfortunately, it has been six weeks and four items have yet to ship. One has been processed (shipping label printed) for shipping, however, UPS has yet to receive it. Most complaints on this site are valid. Six weeks with no delivery in sight, and Zulily refusing to cancel my remaining items is extremely bad business. I could have purchased... Read more

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  • Oct 17
  • Shopping
  • Toms Shoes Delivery
  • 152

I ordered two pairs of Toms on Sept, 9, 2014. Est. shipping date Sept. 29, 2014. Zulily updates shipping to Sept. 28, 2014 and on Oct. 16, 2014, no updates, no shoes, BUT gawd bless Zulily, they have their money. The kicker, however, is this morning (Oct. 16th) I receive an email from Zulily that they are offering me a "private" sale on Toms, with free shipping (free shipping!) that ends Oct.... Read more

Was this review helpful? 7 0


  • Oct 16
  • Footwear and Clothing
  • Shipping Date
  • 104

We ordered some Halloween items. In first week in Oct. Since many seasonal items only appear for a few days on the site. We inquired about two and half weeks later on when the items would ship. Three calls later and three different dates from customer service on shipping timeframes. We could expect to receive our Halloween items long after the special occasion. There response basically was to... Read more

Was this review helpful? 3 0
  • From mobile
  • Zulily
  • Oct 15
  • by anonymous
  • #546728

My first & last experience with. Zulily, ordered 2 pr of orthoheel shoes, 1 pr is ok, the boat shoes were supposed to be size 8, box says 8, they are at least size 10!!!never again Add comment


  • Oct 11
  • Footwear and Clothing
  • Poor Quality Clothing
  • 1
  • 1
  • 183

It took 6weeks to receive my order only to find the dresses I ordered are absolutely garbage.The dresses are of poor material and the quality of sewing is deplorable. I understand why they have a no return policy because I am sure all of the items would be returned because the are so awful. The hems of the dresses are all crooked and the sizing is certainly not correct both the same size , one... Read more

Was this review helpful? 9 0


  • Oct 09
  • Footwear and Clothing
  • Slow Delivery Service
  • 1
  • 1
  • 154

Ordered 4 items September 19. Today, October 9, only (1) item has shipped. No word on the website to EXPECT 4-6 WEEK DELIVERY. This is absolutely ridiculous. Their shipping policy sucks. They charge you full price for the items and for the shipping immediately, but don't pay it for weeks while they "wait" for the merchandise, "prepare' it for shipping, etc. The float on the money they are... Read more

Was this review helpful? 2 0
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