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4 comments

I placed a couple of orders, and cancelled orders once it took too long to ship. I repeatedly called and got several different answers on where my refund was. The last person said that my financial institution did receive the refund. How can you refund to a closed account. I requested a check at the time of cancellation. It has been a month since a refund has been issued. I am still waiting. I am going to file a claim with my bank to get my refund back.

All I would like is a consistent true answer about my order.

Zuilly is a fraud.

Monetary Loss: $262.

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Guest

Hey I've done some really bad things and I just want to cancel an order if u guys know how to cancel an order plz tell me

Guest

Regards to zuilily! I have found them very courteous obliging and excellent service and I have bought stuff thru the year!

They have always refunded money if something is not suitable and at times have to me to keep article and sent me the one u like!

Great company! I can't say snuff good things about them!

Guest
reply icon Replying to comment of Guest-1129982

Not true.I requested them to cancel an order before it shipped but they ended up shipping it out anyway.smh

Guest
reply icon Replying to comment of Guest-1294452

I just got burned too, they sent me an email for free shipping. I ordered from the email and they charged me $8 shipping.

I tried to cancel 6min after ordering bc of this. They said it was because I ordered on a weekend? Then they said one of the t-shirts I ordered comes from a separate vendor so they can't cancel and can be included in free shipping....

crazy.... never ordering again

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