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2.1 Based on 251 reviews
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  • Customers like
    • Variety of products 12
    • How their website looked 6
    • Website 6
  • Customers don't like
    • Misinformation 21
    • Long shipping time 19
    • Exchange policy 14

Why can't I browse Zulily website - why do I have to give my personal info first. I don't understand. Do they not want potential customers or are they so insecure about their website that they force the person to give them their info. This is garbage. I see so many complaints about the website and customer service, you would think they would listen to the consumer and change the way they run their website. 90% of websites out there allow the... Read more

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Worst website ever. When I first became a customer of Zulily in 2012, they were happy with my business and willing to provide me with credits for items that were either damaged, didn't fit (because of poor sizing charts), or as others put it, pure junk. Because they are having so many complaints and requests for credits, they now go back into your history to investigate how many times this has occurred. They have recently changed their Terms and... Read more

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I tried contacting them about having issues with there site...I always order from my cell phone but now the site is frizzing up I can't log out or in I can't add anything to my bag and on top of that when I tried contacting them about this they want me to pay to send my request in and they will give me credit to the website if I'm refunded back...I have shopped from Zulily a long time (now this) don't think in shopping with you anymore...I've... Read more

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  • From mobile
  • Dec 02
  • #965541

I placed an order. Zulily charged my credit card but has yet to ship my items. They will not refund money until items ship. They seriously think I should pay for items not received. I have cancelled my order and will dispute the charges on my credit card. I would not recommend ordering anything from this company

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  • From mobile
  • Dec 01
  • #965273

I have ordered many things from Zulily. More than half of them have been a real disaster. Most of them very cheap made and don't look like the picture. You would think that I would have learned my lesson before now. After this last order, I have finally learned and will not waste my money again. There is a reason for no returns.

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Zulily is a company that you cannot trust to have good business ethics. I bought a Plus size top even though I am a Regular Size 18. When I received the top, it was way too small and would only fit someone who is a size 14. I called the store to ask for an exchange to a larger size. The agent told me that they do not do exchanges or refunds and that I could "GIFT IT TO SOMEONE". I didn't buy this top to gift it. What's amazing is that they had... Read more

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Takes forever to receive the order (close to 2 months). The items are of lowest quality. There is no match between the product online and product received. Refund (if provided) will be provided only in store credit!!!!!! Never ever will I order from here. Takes forever to receive the order (close to 2 months). The items are of lowest quality. There is no match between the product online and product received. Refund (if provided) will be provided... Read more

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I am very dissatisfied with my purchase. It is very different from the picture and took 6 weeks to arrive Read more

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I agree with the earlier poster. I ordered a perfum listed as perfum spray. I received a eau de toilette. Emailed them and asked about it. Received one reponse that they revived my email. No one ever bothered to get back to me. Emailed again a few days later. It's been 5 days and still no reponse. Share this with all your friends on social media so they are shamed into duping customers. This is no way to deal with paying customers. I agree with... Read more

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I ordered a set of bras for a low price. They took forever to get here, but I was very happy with the quality. Just saying to expect long waits, but nice clothes. I have to enter 100 words for this to post???? I ordered a set of bras for a low price. They took forever to get here, but I was very happy with the quality. Just saying to expect long waits, but nice clothes.I ordered a set of bras for a low price. They took forever to get here, but I... Read more

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