I used Zulily for years with no problems beside the occasional item not coming in for Christmas on time and what not. Last week, I received an email that I had placed an order.
I did not. I had been hacked and someone placed an order for kitchen knives to be sent to their house and used my billing. When I tried to go to my account to delete the order, my account was unusable. Every link redirected me to a Consider yourself Hugged page where the CSS wasn't working.
It's obvious, it was done on purpose. I contact Zulily and they cancel order. After a few more emails, they finally change my password. Once it is changed, my account still unusable.
I tell them to remove my payment information and delete my account. They removed the cc info and told me it was cancelled. Not true. I and probably whoever hacked my account can still view.
I went back and forth on the phone and in email and everybody kept dancing around the word "delete." They do not want to delete the account. Kind of thinking it is unsafe for whoever hacked my account to be able to view my home info, telephone number, email address, account history, etc..., I keep requesting them to delete it. The last email I received on the 2nd said they would officially "cancel" it in 3 working days. It has been 4 business days not counting the day I requested it.
Nothing. If you have ever shopped zulily, your info will be there.
The more time that goes by and the more they fail in popularity, the more vulnerable their site will become because they will have less incentive to protect you. Do yourself a favor and go into your old account and remove your own info while you can.
Product or Service Mentioned: Zulily Account.
Reason of review: Problems with payment.