Zulily Phone Numbers and Emails

Toll-Free Number:

  • (877) 779-5615
    Main

Customer Service:

  • (888) 826-6564

Headquarters:

  • (877) 779-5614

Zulily Emails:

Legal
CCPA Inquiries, CCPA Inquiries, Copyright Infringement Inquiries, Privacy Inquiries
service@zulily.com

Zulily Contact Information

Zulily Website:

Zulily Help Center:

Corporate Office Address:

Zulily, LLC
2601 Elliott Avenue
Seattle, Washington 98121
United States

Other Info (opening hours):

Phone and Email
Monday - Friday, 5am-8pm pt
Saturday/Sunday, 6am-6pm pt


Fax:

206-724-0534
Edit Business Info

Zulily Rating Based on 665 Reviews

Rating details

2.1
more details
Customer service
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality

Rating stats

Rating trend

Summary of Zulily Customer Service Calls

900 TOTAL
CALLS
03:37 AVG CALL
DURATION
37% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Zulily Customer Service?

Return/ Replace Question:

  • “Returns”
  • “Need return label or I will never use your gimpy again.”
  • “Return”

Shipping and Delivery Question:

  • “Has my shipped”
  • “An item that I never received”
  • “Wrong size”

Request for Information Question:

  • “Order inquiry”
  • “Questions about exchanges”
  • “Information about my order”

Payments and Charges Question:

  • “Make payment”
  • “You have charged my account for 2 orders of jumpsuit but I have gotten any notification on when my items are arriving”
  • “Used the wrong debit card”

Account Question:

  • “Account”
  • “Im blocked”
  • “Need to change email address and password”

Product/ Service Question:

  • “To order a top”
  • “I order and things are fine and they can cell my order”
  • “Order and soooo pissed I will never order again and continue to write negative reviews”

Activation/ Cancellation Question:

Cards Question:

  • “Credit card”
  • “I have a card issue”
  • “Open a creditcard”

Employment Question:

  • “Calling to my w2”
  • “I want the copy of my 2021 W2”
  • “Employment history”

Refund Question:

  • “Refund problem”
  • “Why a refund”
  • “Refund”

Staff Question:

  • “Speak to someone at customer service”
  • “Customer service”

Website/ Application Question:

  • “Having trouble with the website”
  • “Somebody steal my info and did online shopping from your website. Please help”

Other Question:

  • “My orders”
  • “Pedido no me a llegado”
  • “Fit of items very wrong”

About

Zulily Return Policy
To read more: https://www.zulily.com/returns-policy
Zulily Terms of Service
To read more: https://www.zulily.com/terms-conditions
Zulily Privacy Policy
To read more: https://www.zulily.com/privacy-practices
Top Zulily Services

Shipping Service, Customer Care, Shopping Advertisement

Top Zulily Products

Clothing, Dress, Website

Zulily Pros and Cons

Pros: Variety of products, Prices, How their website looked, Website, Variety of things at a low price

Cons: Customer service, Long shipping time, Exchange policy, Misinformation, Return policy

Related Companies

Qurate Retail, QVC, Home Shopping Network, Frontgate, Grandin Road

Summary

Zulily is a large online retailer of apparel and accessories. Its headquarters is based in Seattle, Washington, United States. There is one more office in Gahanna (OH). Zulily offers a broad range of products under the following categories: Kids, Men, Women, Women Plus, Boys/Girls. The company also specializes in shoes, toys, beauty, wellness, and baby products. Available payment options are Visa, MasterCard, American Express, and Discover. Buyers can also use PayPal ApplePay services. Zulily does not accept returns (only in limited circumstances). The company ships their products to more than 100 countries worldwide including Canada, the United Kingdom and Ireland. Shipping and handling fees are covered by consumers.

Zulily reviews and complaints

Zulily is ranked 427 out of 2738 in Footwear and Clothing category

Area Served

USA, Worldwide

Payment Methods

VISAMasterCardPayPalDiscover

Edit Description

Compare Zulily To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Modlily
3424 reviews
1.4
Noracora
4058 reviews
1.6
Zolucky
1110 reviews
1.5
Write a review
Do you have something to say about Zulily? What happened? What can we help you with?
Submit review Don't show this popup