Zulily Phone Numbers and Emails

Toll-Free Number:

  • (877) 779-5615
    Main
Send Message

Customer Service:

  • (888) 826-6564
  • (888) 202-5829
  • (747) 288-6406

Headquarters:

  • (877) 779-5614

Zulily Emails:

Customer Service
Jobs/ Career
Legal
CCPA Inquiries, Copyright Infringement Inquiries, Privacy Inquiries, Privacy Inquiries, Privacy Inquiries, Privacy Inquiries
Media
Opt-out of Marketing Emails
service@zulily.com
ccpa.access.request@zulily.com
CCPA Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Zulily Customer Service?

Most Popular Number:

(877) 779-5615
Main
Total calls: 1 238 Issues resolved: 130 Last call: Apr 14, 2024

Where Is Zulily Located?

Should you need to reach out to the Zulily official site, you'll find it at 2601 Elliott Avenue, Seattle, Washington 98121, United States. In its endeavor to provide the best possible customer service, the company welcomes visitors to address their concerns face-to-face and resolve them instantly. Clients are recommended to visit the Zulily location if they cannot get assistance online or via call.

What Is the Zulily Phone Number?

The company operated a couple of Zulily customer service numbers to provide round-the-clock assistance to its clients. The previously published phone numbers are 1-877-779-5615 and 1-888-826-6564. However, the company's customer service numbers have changed after the business wind-down. Now, the Zulily hotline can be reached at 1-888-202-5829. If you are calling from outside the US, the number is 1-747-288-6406. You can dial either of the contact numbers to contact the support team to know about the update.

How Do I Contact Zulily Customer Service via the Official Website?

Customers need help visiting the website to log into their Zulily My account. When you open the official website, you will view the following notification- 'As Previously Announced, Zulily, Llc And Its Parent Zulily Group Llc (Collectively, "Zulily") Made The Difficult But Necessary Decision To Conduct An Orderly Wind-Down Of The Business To Maximize Value For The Companies' Creditors.' You will find a couple of numbers for contacting the support team here.

Can I Contact Zulily Support via My Account?

As there is no Zulily account, customers can send their inquiries and doubts to the company's email address zulilycustomersabc@omniagnt.com. It is dedicated to the company's clients. If you are a vendor or other party of interest, send your questions and concerns to zulilyabcinquiries@omniagnt.com. The support team should respond to the emails as soon as possible, but it may take between 24 and 48 hours.

PissedConsumer Club

Contact Information

Zulily Website:

Zulily Help Center:

Corporate Office Address:

Zulily, LLC
2601 Elliott Avenue
Seattle, Washington 98121
United States

Other Info (opening hours):

Hours (PT):

Monday - Friday: 5:00am - 7:00pm

Saturday: 6:00am - 6:00pm

Sunday: 6:00am - 3:00pm

More contact details

Fax:

+1-206-724-0534

Zulily Customer Service Reviews

1.9 / 5
Poor
Guest-5606138
Overpainted my account
stars-rating stars-rating stars-rating stars-rating stars-rating
3.8

Im still waiting for a call. I over paid my account by 132.65.

I want my refund! Please. Im old on a fixed income!

I f left n my number. No call as promised!

Read full review
Jeanette M Lom
Looking for my order.
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

I paid up my bill with Zulily, I've been a law loyal customer for a good 10 years and I never missed the payment but last month December 23 around the beginning of December I put in the order for a puff jacket and I'm acting green plaid pants I got the jacket in time for Christmas but I never got the pants so I'm looking for either a refund from them or send me the pants then that's the olive green jacket that's all I'm asking for one or the other
A very, very sad customer
You never told us anyone that they were going out of business
Jeanette Moore
480 Beech ST 1fl
Manchester, NH 03103

Read full review
Degan Pfm
Returns
stars-rating stars-rating stars-rating stars-rating stars-rating
4.3

I spoke with Claudia and she was wonderful
I asked her if there was some way I could let Zulily know what a wonderful job she had done and she sent me to a recording line
I was very happy.

Read full review

How Good is Zulily's Customer Service?

Kym Qyc
Kym Qyc
Feels Disappointed | Apr 11, 2024

It has been horrible trying to get in touch with someone just to find out about some warranties that I have on items I have purchased

Read full quote
carolyn c Jes
carolyn c Jes
Feels Disappointed | Feb 01, 2024

Never answered the phone. Always busy. No way to treat potential customers

Read full quote
Mehak Sfu
Mehak Sfu
Feels Disappointed | Feb 01, 2024

Nothing, unable to reach, no response.

Read full quote
Rosi Klu
Rosi Klu
Feels Disappointed | Jan 16, 2024

Can’t reach anyone I would appreciate a refund $37.00

Read full quote
Cassandre Aof
Cassandre Aof
Feels Disappointed | Jan 10, 2024

I just need to exchange a pair of boots for a bigger size and I am getting nothing from them.

Read full quote
Wellington Cqd
Wellington Cqd
Feels Disappointed | Jan 06, 2024

Zero customer service.

Read full quote

Summary of Zulily Customer Service Calls

1.7K TOTAL
CALLS
03:54 AVG CALL
DURATION
27% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Zulily?

Shipping and Delivery Question:

  • “Ordered hasn't arrived”
  • “I didn't receive a refund for my returned items”
  • “I have not received my order!!!”

Return/ Replace Question:

  • “Returns”
  • “Return item never received refund”
  • “Asking to return the credit back they still own”

Request for Information Question:

  • “Just would like to know when my order will be filled”
  • “Checking on order”
  • “Find out how to pay my bill”

Payments and Charges Question:

  • “I sent to much money on my bill”
  • “Make a payment”
  • “1 smart payment did not go threw!”

Account Question:

  • “Close account”
  • “My account”
  • “Balance on my account”

Product/ Service Question:

  • “Need insurance info”
  • “Cannot connect”
  • “Zulily app is not working”

Cards Question:

  • “Credit card balance”
  • “Credit card”
  • “Want to up grade my credit card.”

Activation/ Cancellation Question:

  • “Cancel card”
  • “I cancelled my order”
  • “My order spoesrs to have been cancelled but no notification as to ehen i can expect a full refund!!”

Refund Question:

  • “Need my refund”
  • “Refund on credit”
  • “Refund”

Employment Question:

  • “W2 form”
  • “Need my w2”
  • “Calling to my w2”

Website/ Application Question:

  • “When the web site went down I am no longer comfortable with automatic payment”
  • “Is Facebook site. Legitimate”
  • “Uodate on order ..website is down”

Staff Question:

  • “Customer service”
  • “Speak to someone at customer service”
  • “Why do you ask? You don’t really care. My customer service representative was ver nice.”

Other Question:

  • “You called me”
  • “Credit”
  • “Zulily owes me money”

About

Related Companies

Qurate Retail, QVC, Home Shopping Network, Frontgate, Grandin Road

Summary

Zulily is a large online retailer of apparel and accessories. Its headquarters is based in Seattle, Washington, United States. There is one more office in Gahanna (OH). Zulily offers a broad range of products under the following categories: Kids, Men, Women, Women Plus, Boys/Girls. The company also specializes in shoes, toys, beauty, wellness, and baby products. Available payment options are Visa, MasterCard, American Express, and Discover. Buyers can also use PayPal ApplePay services. Zulily does not accept returns (only in limited circumstances). The company ships their products to more than 100 countries worldwide including Canada, the United Kingdom and Ireland. Shipping and handling fees are covered by consumers.

Zulily reviews and complaints

Zulily is ranked 725 out of 4805 in Footwear and Clothing category

Area Served

USA, Worldwide, Australia

Payment Methods

VISAMasterCardPayPalDiscover

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