Zulily - Damaged Product- No Resolution
I received a clearly damaged ottoman from Zulily on 4/7/17. I contacted their customer service team via email on 4/9/17 and explained the damage.
From 4/13-4/17 the only response I was receiving was that their Resolutions Team was working on the issue. Finally heard from that team via email on 4/18/17 requesting photos of the damage so they can send to the vendor. I sent several quality photos on 4/18/17. I continued to follow up and then on 4/24 I was informed that I "can't rush the vendor" and that I needed to "allow 7-10 business days from the date the photos were sent" (4/18/17) to allow the vendor enough time to handle the request for return/refund.
It has now been 10 business days and no resolution in sight. On top of all of this, the dimensions for the ottoman were incorrect and then when I try to view the item on their site I receive an error stating the page cannot be foundโฆhow convenient.
Reason of review: Damaged or defective.
Monetary Loss: $142.
Preferred solution: Full refund.
Location: 2601 Elliott Ave, Seattle, WA 98121, USA
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Comments
Please avoid publishing any personal information and promotional content
Dissapointment to find out no stores of Zulily in San Jose CA
only on line. Also the charges
Policy for returns if I purchase item, I think is poor customers services and
Killing Job's for Americans the need Job's and Make America better for Economy.