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1 comment

I received a clearly damaged ottoman from Zulily on 4/7/17. I contacted their customer service team via email on 4/9/17 and explained the damage.

From 4/13-4/17 the only response I was receiving was that their Resolutions Team was working on the issue. Finally heard from that team via email on 4/18/17 requesting photos of the damage so they can send to the vendor. I sent several quality photos on 4/18/17. I continued to follow up and then on 4/24 I was informed that I "can't rush the vendor" and that I needed to "allow 7-10 business days from the date the photos were sent" (4/18/17) to allow the vendor enough time to handle the request for return/refund.

It has now been 10 business days and no resolution in sight. On top of all of this, the dimensions for the ottoman were incorrect and then when I try to view the item on their site I receive an error stating the page cannot be found…how convenient.

Product or Service Mentioned: Ottoman.

Reason of review: Damaged or defective.

Monetary Loss: $142.

Preferred solution: Full refund.

Company wrote 0 public responses to the review from May 01, 2017.
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Milpitas, California, United States #1328814

Dissapointment to find out no stores of Zulily in San Jose CA

only on line. Also the charges

Policy for returns if I purchase item, I think is poor customers services and

Killing Job's for Americans the need Job's and Make America better for Economy.

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