Boston, Massachusetts
1 comment
Not resolved

I ordered a dress from the Reborn collection and it took over 3 weeks to get it.It looked really cute upon first inspection, then I noticed what I thought were loose threads all over the place.

They were not loose, the seams were fraying in several areas. I was very disappointed, as it was very flattering.

I called Zulilly and they were nice enough to refund my money.

I was thinking about asking them to replace the dress, but decided just to take the refund --who knows if this was just a fluke or if I would've received another garment that was falling apart.This was the first time I ordered from this brand.

Review about: Dress.

I liked: Customer service.

Review #731890 is a subjective opinion of a user.

4.0
Delivery Service
Diversity of Products or Services
Product or Service Quality
Warranty
PRODUCT OR SERVICE
Zulily Dress
Reason of Review / Monetary Loss Happy with the customer service but disappointed I couldn't use the dress. / Not specified
Preferred solution Not specified

Had an Experience with Zulily?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1107125
I see one minor loose thread! Does that really warrant a refund? I think a little snip of that (cut at mid point, tie ends off and all is well. Could not access photo 2....perhaps that is where all the "terrible fraying" is?

You May Also Like

"I ordered a lovely Teal blue peasant top for a young friend and she was very excited about receiving it. Took weeks to get and when it arrived..." Read more
"This is not the only item where this happens. This is just the latest example and the one to which I called their attention to no avail. When you first go..." Read more
"Like many others, I went to their website and liked what I saw. Lots of cute tunics in my size. So I ordered a couple along with some..." Read more
"I purchased what was advertised as a wrought iron chandelier. What I received was a black painted metal chandelier. I contacted Zulily, was thrown a bone...$20 credit. Hah, like I..." Read more
"I placed a order of $42 3 chicken pasta and salads to go with them. The pasta in the bowl wouldnt feed my 6 year old its so little! The..." Read more
"I contacted the company to clean carpets after having had a successful experience with the company. After finally getting the carpet cleaning scheduled, the technicians flooded my Berber carpet with..." Read more
"I ordered a smart bracelet and when it arrived I just put it in my brothers gift bag to be sent for his birthday. When he opened it a couple..." Read more
"I have ordered EO/FO from this company before in the years past, and I and my customers have been very pleased with them. However, when I re-ordered the same fragrance..." Read more