Most helpful review
After seeing ads for months, I finally clicked on one. It required that I join to shop. So I looked up the company, thinking I could browse without signing up if I access the website independently (without clicking on an ad), but no go. How annoying! I don't know if I...
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188 comments
#2182299

I can't believe that you don't allow people to browse on your website without signing up. How can you stay in business that way?

How do I know if I want to sign up if I can't even see what merchandise you sell? This is extremely annoying and seems like a poor business model.

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ID
#710378 Review #710378 is a subjective opinion of poster.
Location
Ocala, Florida
Reason of review
Poor customer service

.Needed return label

I spoke with 2 people about receiving return info to email. They had wrong one on file so I corrected them. It took a 3rd person to get that label sent. Took over 2weeks
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ID
#3588832 Review #3588832 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I filed my cart and went to place it and then went to purchase the order. I have a new card with new numbers and it will not let me enter them why? I have been a customer for several years now. I don't want to lose the items in my cart but this will make it happen. I...
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ID
#3579124 Review #3579124 is a subjective opinion of poster.
Location
Ottumwa, Iowa
Pros
  • Variety of products
  • When i first started shopping
Cons
  • Items with a dozen in a box and receiving only one item
  • Packages not being sent to the correct customer
  • Receiving an empty box with no bottle of lotion
Preferred solution
My new credit card numbers working so I can complete my order.

Unhappy

Ask for eComplaint is there is no return labels with orders. Everyone doesn't have a way to print out labels by going to website. Should be one with order.

User's recommendation: Ask for enclosed return order.

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ID
#3569096 Review #3569096 is a subjective opinion of poster.
Location
East Jordan, Michigan

Upset that package did not have a return label

No return label. Not everyone has a way to print a label to return an item. To much trouble to have to leave home to do that.

User's recommendation: Don't order if no return label is enclosed.

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ID
#3566973 Review #3566973 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey

Return

Was never contacted or followed up on the return instructions for this horrible bedspead I ordered and need to return.
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ID
#3566438 Review #3566438 is a subjective opinion of poster.
Location
Eugene, Oregon
New Reviewer

Pedido no me a llegado

No llego el pedido qué pasa son dos pares de zapatos y una blusa 301008**** este es la nuámbar de oder tranquílo-ro pl plumasArkansas What holao smiRhode Islandosíun Compremi Conosotrasrosatedessyo siproblemas de tubo gracias eespermasistema operativoolucione el probaremma
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ID
#3556021 Review #3556021 is a subjective opinion of poster.
Location
Dawsonville, Georgia
Preferred solution
Deliver product or service ordered
New Reviewer

I found out the dresses will not be available for at least another month

Availability of merchandise; much later than anticipated. It was for a specific event. But will not be availability for it.
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ID
#3545484 Review #3545484 is a subjective opinion of poster.
Location
Rochester, New York
Cons
  • Shipping time was not what was promised on the website
Preferred solution
Let the company propose a solution
New Reviewer

No notification

You have charged my account for 2 orders of jumpsuit but I have gotten any notification on when my items are arriving
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ID
#3521396 Review #3521396 is a subjective opinion of poster.
Location
Cupertino, California
Preferred solution
Deliver product or service ordered

Cant reach anyone at customer service

Cant get anyone from customer service it keep saying they closed no matter when you call never had this problem before
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ID
#3511437 Review #3511437 is a subjective opinion of poster.
Location
Oxford, North Carolina
New Reviewer
I very recently moved and forgot to update my new address and current information with my bank. A few nights ago I placed a fairly sizable order with ZULILY. My bank did not recognize the new address being associated with my debit card. They canceled the order in case...
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ID
#3510115 Review #3510115 is a subjective opinion of poster.
Preferred solution
To be able to place my order again and have my ZULILY account reopened.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

You charged me for 2 tops, I canceled one. You have already charged me for 2, donotneed 2 of the same.

I just ordered 2 tops by mistake, I thought I canceled one, please to not send 2 or charge me. I looked at my bank statement and you have already charged me. This is the second time it has happened, I have not received credit yet and the top was returned over a month ago. Last time will ever order from you!!!
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ID
#3507500 Review #3507500 is a subjective opinion of poster.
Location
Peosta, Iowa
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I ordered a dress i loved. it was to ware to wedding. it took weeks after shipping. i contacted few times.. weeks later it was lost in shipping. refunded my money. Im very upset and will never buy ag

my pkg was lost in shiping after a number weeks waiting??? You seriously need to change shipping companies. What a scam!!!Dont Buy from Zoolily.
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ID
#3452750 Review #3452750 is a subjective opinion of poster.
Location
Greenbrier, Tennessee
Cons
  • Shipping and delivery
Preferred solution
Deliver product or service ordered
New Reviewer

I can't place a order

When I went to order it keeps telling me there has been a error. I would like to place a order. Thank you Mellonie wiens

User's recommendation: I love Zulily. I just can’t order right now.

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ID
#3413731 Review #3413731 is a subjective opinion of poster.
Location
Whitecourt, Alberta
Preferred solution
Be able to order
New Reviewer

Waiting for return label

Zulily - Waiting for return label
Zulily - Waiting for return label
I called this morning re: a return, I was told by Customer Service that a label would be sent to my email address donnaburt10@***.com. It hasnt arrived, pls send. Thx
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ID
#3413691 Review #3413691 is a subjective opinion of poster.
Location
Salinas, California
Preferred solution
Full refund

Return issue

Zulily - Return issue
Zulily - Return issue
Zulily - Return issue
Product is of very poor quality. No lining, fake pockets. It is just cheap and I would be embarrassed to wear it, it looks like Dollar Store felt.Bad Quality
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ID
#3387921 Review #3387921 is a subjective opinion of poster.
Location
Waterloo, Ontario

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