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Buying from Zulily is a dicey proposition because of sizing, packaging, and returns. 1. The sizes are inaccurate because the Asian size perspective of "L". or "small". is off just enough to make the product not fit smoothly. Given the fact that your size might be bad,...
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2.6
Lockbourne, Ohio
I liked
  • Variety of products
I didn't like
  • Wrong size being delivered though clearly marked
#1281715
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Zulily - Been waiting 3 weeks + for delivery. Never again!!!!

Contacted customer support. They said delivery can take up to 4-6 weeks!
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
#1278237
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I bought a coat for 89 from them last February. The coad was made from thin material with no lining or warmth at all. I sent it back, but they only returned my money to store credit. The next 3 items I bought with that money also needed to be returned. Talked to a...
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#1276896
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Zulily - Fraud

I had a meesage fron Zulily saying thank you for your purchase of 3 i phones $1500.00 worth. Ridiculous. Called them and they said they would send it to their finance department. Get this the finance department doesn't have a phone. This place is a scam. It's probably the employees doing this. It has happened way too many times.
1.0
Details
Exchange, Refund and Cancellation Policy
Price Affordability
Warranty
#1274482
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Zulily - Poor customer service
Zulily - Poor customer service
Zulily - Poor customer service
I ordered some clothing for a vacation. The pieces did not arrive in time for my trip. In order to return them I am to pay $8.95 + shipping. Since it was not my fault it took so long for the items to arrive, I don't feel I should be required to pay all of the return...
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2.1
I didn't like
  • Late shipments
#1274187
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Zulily - One month since order and still no delivery!

I ordered on May 10th and as of today, June 4th, still no package or recent shipping updates. I contacted customer service and they did nothing to try and assist me.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Product or Service Quality
Website
#1271725
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I love Zulily!!! I love all the tops I get for myself and the outfits I grab for my granddaughters! I have not been disappointed once with the products I receive for the excellent price! However, and isn't there always a but in the mix? However, I am greatly...
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#1268494
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While going to bed the other night I heard a message come up on my iPad. It told me I just ordered 4 watches at $850. No I did NOT! Within 3 minutes I cancelled the order. The next day the money came out of my account leaving me with $7! I then called them and after 2...
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#1265294
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Zulily - Account hacked, bank account emptied

Got an email about purchases made on the account that I didn’t make. Hadn’t used the account in two years! Called customer Service and they could see that someone on the opposite coast had made purchases on my account. An attempt was made to change my email address, shipping address and password. Furious!!!
#1264918
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Their ad kept popping up on my computer for an attractive blouse, black with white polka dots and I finally ordered it. It was my first order with Zulily. It came in a decent amount of time and I was pleased -- until I tried it on. It was so small that it didn't fit my...
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#1264370
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