Zulily
Zulily Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zulily has 2.1 star rating based on 782 customer reviews. Consumers are mostly dissatisfied.
24% of users would likely recommend Zulily to a friend or colleague.
- Rating Distribution
Pros: Variety of products, Prices, How their website looked.
Cons: Long shipping time, Misinformation, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zulily has 2.1 star rating based on 782 customer reviews. Consumers are mostly dissatisfied.
24% of users would likely recommend Zulily to a friend or colleague.
- Rating Distribution
Pros: Variety of products, Prices, How their website looked.
Cons: Long shipping time, Misinformation, Customer service.44% of users think that Zulily should improve its Customer Service.
79% of users say that they won't use Zulily in the future for similar services or products.Recent recommendations regarding this business are as follows: "No, I wanna talk to somebody and I can’t. This is a joke. I will never order from you again.", "Do NOT Buy From Them!", "Bad company for business", "Beware!", "STAY AWAY AT ALL COSTS!".
Most users ask Zulily for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Zulily Reviews
"Login"
I have been trying to log in to Zulily/Synchrony and I am not getting anywhere. I need someone to talk to so that I can get my check back from Synchrony. Thank...
"Excessive delay from order to shipping"
Placed an order in mid-November. Its now December 7 (3 week from order) and still have not received.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Huntington Beach, California
Excessive delay from order to shipping
Placed an order in mid-November. Its now December 7 (3 week from order) and still have not received.
Ocala, Florida
Why can't I browse without singing up?
After seeing ads for months, I finally clicked on one. It required that I join to shop. So I looked up the company, thinking I could browse without signing up if I access the website independently (without clicking on an ad), but no go.
How annoying! I don't know if I like the stuff they sell—yet. What has the company done for me (except put ads in front of me) that they deserve the right to send me emails just because I want to browse?
Zulilly, try earning potential customer trust before asking for an email. You've lost my potential business!
Annapolis, Maryland
They did not cancel my order and now I cannot return my order!
I ordered 3 items almost 2 months ago!!! I only received 1 item, so I asked them to cancel the rest of the order and for a refund!
I threatened to contact AMEX and miraculously the next day I received an email stating the order was shipped! I told them I still dont want the order and they said to return it! I received the ugly, cheap quality items and went to the portal to process the return. To my dismay I was told I would have to pay shipping charges!
Once saw the order was cheap quality, I told them I definitely didnt want it and toms them to cancel it in the first place! This is a deceptive business practice! They try to wear you down so you just give up while they rake in the profits! Zulily has changed hands 3 times and the newest owner is the WORSE!
I dialed the Customer Service number I was given, and they tried to sell me a medical alert system! Enough is enough!!! Zulily used to have integrity! The old Zulily would have told me to donate the ugly items and refund my money!
The old Zulily had support you could talk to. When I went to return the items it said the return portal was not working-this has been since Saturday!!! I have written Customer Service and all of a sudden, they are NOT responding!
Like I said, scam artists!!! Do NOT buy from them!They are a 0 rating, but it wasnt on the scale!
User's recommendation: Do NOT Buy From Them!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong item sent now you can’t get in touch with them
They are a bunch of crooks. You can’t even get in touch with them.
When I ordered my item, it didn’t have final sale, no return. Now it’s on the invoice.
I’m very pissed because they are deceiving with their items and then there's no way to contact customer service. I ordered these color curtains and got this color.
- Bad service
Preferred solution: Full refund
User's recommendation: Do not buy from this SCAMMER COMPANY‼
Beaverton, Oregon
I still have not received a package I order almost two weeks ago. Item is stuck in one location, I emailed and was promised and nothing! I won’t be ordering from here.
I still have not received a package I order almost two weeks ago. Item is stuck in one location, I emailed and was promised and nothing! I wont be ordering from here.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStop notifications now pleases 2nd request
Stop notifications about sale items, etc. 3 requests, please stop!
I'm very annoyed, thank you.
I have belonged to Zuilly Lu for years; it’s not the same. Close my account, please.
Preferred solution: Close my account stop notifications on my phone 3rd request
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPkg did not arrive
Been 11 days. Post office still has no pkg. I have no pkg...order # 489****-P and all I am getting from them is computer-generated emails saying the same thing.
- Computer generated emails
Preferred solution: Full refund
User's recommendation: STAY AWAY
ZULILY STOLE MY MONEY!
To whom it may concern,
I filled out the claim form for $24.07 that was a credit in my Zulily account. Then I was told they received the claim after the due date. The thing is, why do I have to claim money that was mine to begin with? That money was taken by Zulily, when in fact everyone's credit should have been returned to them without them having to claim the funds!
Judging by the most recent reviews, it looks like the customer service has dipped significantly.
I would have been a repeat customer, except that money, which is still owed to me, was stolen by Zulily.
You lost many customers, including me. :(
Cindy Romeo
- Used to have great bargains
- Steal your money
Preferred solution: Full refund
User's recommendation: STAY AWAY AT ALL COSTS!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Do not buy from Zulily
Company fixed the issue and I have been provided with partial refund. Use this site it is truly helpful.
I emailed customer service and requested to cancel the order and receive a refund. I received an email back asking why I was canceling and I replied delay in receiving item. I did not get any response. Emailed again a week later asking about refund still no response.
Call every customer service number found on line all either went to someone selling something else or out of order. I see someone has picked up my email sent per pissed consumer but still have not received any response.
I would never order from Zulily again. I'll update this post if I ever hear from Zulily about refund or I receive the shoes.
- Very bad refund policy and very slow
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington, District Of Columbia
Resolved: I didn't receive my order
I never received my order and I want my money back please this company is bad for business and it's sad that this is going on another month and I didn't receive my order
User's recommendation: Bad company for business
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncorrect payment method
Wrong card stored in the shopping app. Need to change my payment method. Seriously cramping my other Christmas shopping.
- Good selection
- Customer service
Preferred solution: Switched out to correct billing method
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Zulily out of business
Out of the blue received an email then product was shipped to me. Be Leary, I won’t again.
There is no Zulily any longer... out of business.
Could have had the decency to alert customers with orders
placed and paid for, but nothing.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pinckney, Michigan
No help whatsoever
Shipment was never picked up by UPS. Customer service was circular.
Wanted more info but kept sending me back to tracking which showed label created but never picked up.
When asked about refund they kept sending me to a link to return which wanted me to ship them something for refund. I had nothing to ship since I never received item.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey withdrew 10 40 from my bank account
I have an incident report being filed now by Affirm. They said allow 30 days. Never received the shoes.
Cedar Hill, Texas
Have not received item
I ordered a pair of Ray-Bans on Zulily October 15th! I have tried to chat with them, and it seems that no one is on the chat.
I found a phone number to call, but every time I try the call, it just hangs up! Zulily used to be available to call and resolve problems.
Not sure about why this new Zulily is not available! I paid a lot of money, and I either want my item or my money back!
- Used to have great bargains
- Used to be respectable
Preferred solution: Deliver product or service ordered
User's recommendation: Beware!!!!!
Resolved: Ordered hasn't arrived
Can't get in touch with these people. Wth is wrong with this company? Don't answer emails or phone calls.
- Horrible service
Preferred solution: All the above
User's recommendation: Buy buy from this company. Been waiting a month on order and can't get in touch with any on through email or phone
About
, , , ,
Zulily is a large online retailer of apparel and accessories. Its headquarters is based in Seattle, Washington, United States. There is one more office in Gahanna (OH). Zulily offers a broad range of products under the following categories: Kids, Men, Women, Women Plus, Boys/Girls. The company also specializes in shoes, toys, beauty, wellness, and baby products. Available payment options are Visa, MasterCard, American Express, and Discover. Buyers can also use PayPal ApplePay services. Zulily does not accept returns (only in limited circumstances). The company ships their products to more than 100 countries worldwide including Canada, the United Kingdom and Ireland. Shipping and handling fees are covered by consumers.
Zulily is ranked 827 out of 11727 in Footwear and Clothing category
USA, Worldwide, Australia
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I can't believe that you don't allow people to browse on your website without signing up. How can you stay in business that way?
How do I know if I want to sign up if I can't even see what merchandise you sell? This is extremely annoying and seems like a poor business model.
Also, u can't save anything to favorites either. I would save things to my favorites, and when I had $$$, I'd go back check my favorites, and purchase!
U can't do that anymore! And because I left a poor review for the NEW zulily, they locked me out of the site completely!
Same here. Saw and add and wanted to see the item.
Signing up is too much of a hassle of just viewing an item.
They just lost another customer. Hope whatever customer psychology tactic you're doing is worth the customers you're losing.
worst *** business strategy, hope u guys go bankrupt
Agreed .. you do not need my email for me to shop your site!
lost my business as well
It is so annoying that I cannot browser you website without signing in especially if I am outside and potentially not on a secure internet.,
Agreed! So annoying.
I just want to browse.
Makes no sense. Don't they understand that they're actually loosing potential customers this way versus gaining smh.
I too would like to look before I sign up. I guess Zulily isn't that interested in us.
I agree
Agree
I agree! I was also annoyed, and will not be browsing their site, I guess
Same here....they lost my potential business. Why can't I just browse their website? They want my email address to bug the heck out of me with endless emails.
Exactly my thought... So disgusting and ARROGANT
I agree with the above customer!!! I think I will order from zulily.
But I'd like to browse first please!!! You should have potential customers look around before you bounce on them for a private email address!!i.
You've lost another potential customers. I'll look you up later to see if you wiill seriously consider this request
Agree ... obviously Z doesn't trust me.
Agree
Agree! With all the competition out there, Zulily insisting you provide your email just to shop, is just bad business.
Makes you wonder what other bad business decisions they make. I'll go elsewhere.
AGREE! A few years ago, this was not the case, so why change it?
I just go to other sites that don't require my information unless I buy something. Hassled to look around is not for me!
I would like to view your products before giving away my email. I have UNSUBSCRIBED enough in my life