Fort Lupton,Colorado
Not resolved
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy

I have ordered items carefully from this site, though I am relatively new. I know that they have the disclosure about they will not accept returns, unless damaged.

Because of this I NEVER order anything that might need to actually fit me (clothes, shoes primarily). I put in a large order at Christmastime. Some were gifts (that arrived 2 weeks after the order and not in time to be given as gifts. Some items were nice and I do like them.

My biggest problem is that I ordered a knit scarf that smelled like it had been in a musty warehouse - I couldn't even begin to wear it. There were no laundering instructions. I put it in the wash on gentle cycle, then into the dryer on low heat (just like I launder anything that might be fragile). I ended up with a ball of yarn that now my cat can play with.

When I sent in a customer service question detailing this tragedy, I NEVER heard back from Zulily.

I have deleted their emails from coming to my inbox. Goodbye Zulily.

Reason of review: Poor customer service.

Monetary Loss: $10.

Preferred solution: Full refund.

I liked: Bracelets.

I didn't like: Long shipping time, Return and exchange policy.

Company wrote 0 public responses to the review from Jan 05, 2015.
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