I have ordered items carefully from this site, though I am relatively new. I know that they have the disclosure about they will not accept returns, unless damaged.
Because of this I NEVER order anything that might need to actually fit me (clothes, shoes primarily). I put in a large order at Christmastime. Some were gifts (that arrived 2 weeks after the order and not in time to be given as gifts. Some items were nice and I do like them.
My biggest problem is that I ordered a knit scarf that smelled like it had been in a musty warehouse - I couldn't even begin to wear it. There were no laundering instructions. I put it in the wash on gentle cycle, then into the dryer on low heat (just like I launder anything that might be fragile). I ended up with a ball of yarn that now my cat can play with.
When I sent in a customer service question detailing this tragedy, I NEVER heard back from Zulily.
I have deleted their emails from coming to my inbox. Goodbye Zulily.
Reason of review: Poor customer service.
Monetary Loss: $10.
Preferred solution: Full refund.
I liked: Bracelets.
I didn't like: Long shipping time, Return and exchange policy.