Product: Zulily Customer Care Clear all filters (0 of 31 reviews match)
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Ten years ago I bought ONE thing from Zulily. Then today my account was hacked and someone opened a Zulily credit card from which they made purchases. I got an email confirming these purchases. When I IMMEDIATELY called Zulily, their response was to to send me to the...
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Zulily Customer Care
#1249541
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Zulily - Lost package

Reordered item. The personalized item was not available to reorder. Your rep apologized with regrets...refunded my money..and said a credit would be added to my account. Appreciated the help.
5.0
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Zulily Customer Care
#1246904
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5/1/2018. Over the last 10 years I have spent $9,000+ with this company. When they first started, they were not able to accept returns. So if something did not or was not right, they would credit the account, and allow you to donate the item to charity. Not now , they...
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TrustworthyGuppy
TrustworthyGuppy

I totally agree. I might not have spent as much as you did, but I was a loyal customer for a few years. They could care less. I ordered items for a vacation and they too, at l...

3.3
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Zulily Customer Care
#1245209
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Zulily - Never again!

I have been a devoted customer of Zulily for five years. Recently, I was overcharged for an item and I contacted customer service. After several e-mails no one resolved my issue. This level of frustration has brought me to the decision to make NO further purchases. I’m DONE! I’m going to save a lot of money.
1.7
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Zulily Customer Care
#1216956
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Zulily - So far so good

I've purchased several items over the last 6 months and have had just one item that didn't fit like I hoped. I have had a problem while browsing on the site and all of sudden my cart has been purchased. I wasn't even on the correct page to buy anything. The problem is the the amount of purchase is being held in my bank account for 5-7 days. Calls to customer service weren't helpful
2.8
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Price Affordability
Product or Service Quality
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Zulily Customer Care
#1168751
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Zulily - No customer support

Received a message from Zulilli that my packages are enroute to me. Well, was 3 weeks ago and I️ can’t get anyone to ever live chat or get put on hold forever. What’s up? Won’t be shopping here again for any reason!
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Zulily Customer Care
#1167750
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I placed an order with two items in it.I had a $10 credit that I had earned towards the order. One item was not as described. It was the lesser amount item. They agreed to refund in store credit. However, they took the $10 credit, did not take into consideration the...
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1.8
Product
Zulily Customer Care
I liked
  • Until this item they have been great
I didn't like
  • Exchange policy
#1162345
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Reported a fraudulent claim someone else charged to another one of my credit cards from zulilly and zulilly refused to provide me an itemized statement for a 404.00 bill that i dont know what the bill is for.Legally they have to provide me with what a customer owes in...
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1.1
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Zulily Customer Care
#1132633
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I contacted Zulily's customer service via phone regarding a complaint (and several follow up emails) I made online which were either acknowledged with a canned response or not acknowledged at all.The service representative I spoke with was very kind and sympathetic and...
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Zulily Customer Care
#1102841
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They took money from the method of payment that I normally use AFTER I manually entered a different card number to make the purchase.I had a payment that was to be withdrawn out of my account, but the funds were not available thanks to Zulily! So I had to pay a $25...
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1.5
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Zulily Customer Care
#1100906
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