Product: Zulily Customer Care Clear all filters (28 of 28 reviews match)
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Zulily - Never again!

I have been a devoted customer of Zulily for five years. Recently, I was overcharged for an item and I contacted customer service. After several e-mails no one resolved my issue. This level of frustration has brought me to the decision to make NO further purchases. I’m DONE! I’m going to save a lot of money.
1.7
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Customer service
Delivery Service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Zulily Customer Care
#1216956
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Zulily - So far so good

I've purchased several items over the last 6 months and have had just one item that didn't fit like I hoped. I have had a problem while browsing on the site and all of sudden my cart has been purchased. I wasn't even on the correct page to buy anything. The problem is the the amount of purchase is being held in my bank account for 5-7 days. Calls to customer service weren't helpful
2.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
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Zulily Customer Care
#1168751
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Zulily - No customer support

Received a message from Zulilli that my packages are enroute to me. Well, was 3 weeks ago and I️ can’t get anyone to ever live chat or get put on hold forever. What’s up? Won’t be shopping here again for any reason!
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Zulily Customer Care
#1167750
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I placed an order with two items in it.I had a $10 credit that I had earned towards the order. One item was not as described. It was the lesser amount item. They agreed to refund in store credit. However, they took the $10 credit, did not take into consideration the...
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1.8
Product
Zulily Customer Care
I liked
  • Until this item they have been great
I didn't like
  • Exchange policy
#1162345
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Reported a fraudulent claim someone else charged to another one of my credit cards from zulilly and zulilly refused to provide me an itemized statement for a 404.00 bill that i dont know what the bill is for.Legally they have to provide me with what a customer owes in...
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1.1
Product
Zulily Customer Care
#1132633
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I contacted Zulily's customer service via phone regarding a complaint (and several follow up emails) I made online which were either acknowledged with a canned response or not acknowledged at all.The service representative I spoke with was very kind and sympathetic and...
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Zulily Customer Care
#1102841
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They took money from the method of payment that I normally use AFTER I manually entered a different card number to make the purchase.I had a payment that was to be withdrawn out of my account, but the funds were not available thanks to Zulily! So I had to pay a $25...
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1.5
Product
Zulily Customer Care
#1100906
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I placed an order for several items.I used my paypal account which is tied to my checking account. $38.92 was taken from paypal, and therefore my checking account, but there was no order history in my account! It's like the order never existed! But they had no problem...
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Anonymous
poster

sorry I did not mean to give four stars

4.0
Product
Zulily Customer Care
I liked
  • Up until today i have been very happy
I didn't like
  • Lack of urgency in giving me back my money
#1091049
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I called in April to return a top.I have been told an e-mail was send to me with a return label, but for some reason they are the only company in the world that cannot send me an e-mail, because here it is July 18th and still being told an e-mail was send (also gave...
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1.0
Product
Zulily Customer Care
I liked
  • Up until today i have been very happy
#1075926
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I was a long time customer of Zuiliy until I ordered 2 Reebok shorts for my daughter.Both shorts were the same size and the measurements for the sizes were exactly the same. When my daughter tried on both shorts one pair fits her and one pair was a little small. When I...
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1.6
Product
Zulily Customer Care
#1074711
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