Product: Zulily Customer Care Clear all filters (0 of 35 reviews match)
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zulily 2601 Elliott Ave #200, Seattle, WA 98121 2 minutes ago Zulily's credit card and their billing practices are very shady. The charges do not match up with the purchases like other cards. When I called to get an explanation, they said they authorize a certain...
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2.4
Product
Zulily Customer Care
I liked
  • Prices on some items which are a good discount
I didn't like
  • Billing and financial side of the business
#1337779
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After canceling an order my debit card was charged twice for it. Called customer service and they said this could not be possible and to send them a screenshot of my account showing the deductions. I did this. They said the charges would drop off in a couple of days....
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1.0
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Zulily Customer Care
#1303974
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As you can see funds have been deducted from my account - there is no such thing as “falling off” a debit card. I have repeatedly provided you with a screen shot of my account showing the deduction. 7-10 business is far from adequate to handle this as the bank needs me...
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Zulily Customer Care
#1303246
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Ten years ago I bought ONE thing from Zulily. Then today my account was hacked and someone opened a Zulily credit card from which they made purchases. I got an email confirming these purchases. When I IMMEDIATELY called Zulily, their response was to to send me to the...
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Zulily Customer Care
#1249541
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Zulily - Lost package

Reordered item. The personalized item was not available to reorder. Your rep apologized with regrets...refunded my money..and said a credit would be added to my account. Appreciated the help.
5.0
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
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Zulily Customer Care
#1246904
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5/1/2018. Over the last 10 years I have spent $9,000+ with this company. When they first started, they were not able to accept returns. So if something did not or was not right, they would credit the account, and allow you to donate the item to charity. Not now , they...
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TrustworthyGuppy
TrustworthyGuppy

I totally agree. I might not have spent as much as you did, but I was a loyal customer for a few years. They could care less. I ordered items for a vacation and they too, at l...

3.3
Product
Zulily Customer Care
#1245209
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Zulily - Never again!

I have been a devoted customer of Zulily for five years. Recently, I was overcharged for an item and I contacted customer service. After several e-mails no one resolved my issue. This level of frustration has brought me to the decision to make NO further purchases. I’m DONE! I’m going to save a lot of money.
1.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
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Product
Zulily Customer Care
#1216956
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Zulily - So far so good

I've purchased several items over the last 6 months and have had just one item that didn't fit like I hoped. I have had a problem while browsing on the site and all of sudden my cart has been purchased. I wasn't even on the correct page to buy anything. The problem is the the amount of purchase is being held in my bank account for 5-7 days. Calls to customer service weren't helpful
2.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Product
Zulily Customer Care
#1168751
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Zulily - No customer support

Received a message from Zulilli that my packages are enroute to me. Well, was 3 weeks ago and I️ can’t get anyone to ever live chat or get put on hold forever. What’s up? Won’t be shopping here again for any reason!
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Zulily Customer Care
#1167750
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I placed an order with two items in it.I had a $10 credit that I had earned towards the order. One item was not as described. It was the lesser amount item. They agreed to refund in store credit. However, they took the $10 credit, did not take into consideration the...
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1.8
Product
Zulily Customer Care
I liked
  • Until this item they have been great
I didn't like
  • Exchange policy
#1162345
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