Product: Zulily Customer Care Clear all filters (0 of 40 reviews match)
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I've been someone checking Zuilly everyday. I feel they have very nice merchandise, not to mention their cute clothes. However, after reading customers comments I decided against opening a credit card. I don't want to happen to me what happen to these people. This is...
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Anonymous
Jacqui

Thanks for the heads I think I to will go in a different direction. You don't know who can trust these days and all these little shopping sites are turning out to be nothing b...

Anonymous
Anonymous

You did one thing right - do not open a credit account with these people. The rest of your logic isn't quite so pure ; stop being such a clothes horse (who shops for clothes e...

Product
Zulily Customer Care
#1402365
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I loved Zulily and used to shop their weekly. Lately, I've had problems with about 1 in 8 orders: items/orders canceled because the shipment never arrived at Zulily, missing items in a shipment, orders that show as shipped on the website with no tracking information...
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3.7
Product
Zulily Customer Care
I liked
  • Getting great items for a fair price
I didn't like
  • Problems with orders
  • Cancellations
#1390525
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Worst online shopping experience and customer service Angry ever. Order takes weeks to come, and the "invite friends and earn credit" promo is basically a scam. My friend placed an order after my invitation, I got email saids I earned $15 credit after her order...
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1.2
Product
Zulily Customer Care
I liked
  • First items i ordered
I didn't like
  • Poor quality of items
  • Delivery time
  • Poor package
#1358211
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Actually would have kept holding but there so chalked music was soooo annoying & ridiculous I had to hang up!! I was working in this in the post office parking lot for over an hour!! They should be shut down, that’s how horrible this whole web site is! U has e to be kidding me, now u guys are gonna dictate how much I write to complain, LOVELY. This is just topping off m horrible zulily experience to add nsult to. Injury! The time I have wasted is NOT worth any kind of saving I may have received. In fact zulily...
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1.0
Product
Zulily Customer Care
#1353941
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zulily 2601 Elliott Ave #200, Seattle, WA 98121 2 minutes ago Zulily's credit card and their billing practices are very shady. The charges do not match up with the purchases like other cards. When I called to get an explanation, they said they authorize a certain...
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2.4
Product
Zulily Customer Care
I liked
  • Prices on some items which are a good discount
I didn't like
  • Billing and financial side of the business
#1337779
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After canceling an order my debit card was charged twice for it. Called customer service and they said this could not be possible and to send them a screenshot of my account showing the deductions. I did this. They said the charges would drop off in a couple of days....
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1.0
Product
Zulily Customer Care
#1303974
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As you can see funds have been deducted from my account - there is no such thing as “falling off” a debit card. I have repeatedly provided you with a screen shot of my account showing the deduction. 7-10 business is far from adequate to handle this as the bank needs me...
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Product
Zulily Customer Care
#1303246
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Zulily - Poor customer service
Zulily - Poor customer service
Zulily - Poor customer service
I ordered some clothing for a vacation. The pieces did not arrive in time for my trip. In order to return them I am to pay $8.95 + shipping. Since it was not my fault it took so long for the items to arrive, I don't feel I should be required to pay all of the return...
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2.1
Product
Zulily Customer Care
I didn't like
  • Late shipments
#1274187
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Ten years ago I bought ONE thing from Zulily. Then today my account was hacked and someone opened a Zulily credit card from which they made purchases. I got an email confirming these purchases. When I IMMEDIATELY called Zulily, their response was to to send me to the...
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Product
Zulily Customer Care
#1249541
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Zulily - Lost package

Reordered item. The personalized item was not available to reorder. Your rep apologized with regrets...refunded my money..and said a credit would be added to my account. Appreciated the help.
5.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money
Product
Zulily Customer Care
#1246904
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